Navigating Conflict 101 - Bendigo Bank Clubs SA Club Development Program

• Difference between difficult or unacceptable behaviour, complaints, conflict, disputes and appeals • Managing difficult behaviours • Managing unacceptable behaviours • Applying the principles of natural justice and procedural fairness • Proper processes for dealing with complaints, conflict, disputes and appeals • Disciplining or removing a member • Preventing unnecessary conflict, disputes and appeals. What else you’ll get: • Printable copy of the slide presentation • Opportunities for participants to ask questions during the workshop or webinar • Links to useful resources and tools that you can start using immediately • Information about where to get more help. Cost: • Free to all members of Clubs in South Australia Presenter: Jacqui McConville, JMX Solutions