Accidental Counsellor Foundations Workshop - Brisbane

This workshop offers a great set of toolbox skills for those moments when you might least expect to be called upon in a supporting capacity. Have you ever had to step into the shoes of the Accidental Counsellor? Overview In community services work, we may often be the first point of contact for someone in crisis needing immediate assistance. Even without a formal qualification in counselling, this workshop provides the basic skills and tools to be able to step into the shoes of an accidental counsellor momentarily. It allows you to respond appropriately and effectively to people in crisis or distress when there may not be a professional immediately available. Aim • This workshop offers a great set of toolbox skills for those moments when you mighty least expect to be called upon in a supporting capacity. • To provide questioning frameworks to guide an engagement with a person needing support and provide the necessary support. • Participants are provided a greater understanding of how to communicate more effectively during a challenging time in someone's life. In this condensed version of the 2-day workshop, we as participants reflect on personal values and beliefs and how they influence interactions with others. How you respond will create an impact on the person in need of support or assistance and often determine the outcome of your interactions. There is increasing demand from Australian organisations to deliver training that builds client service skills of their employees. In this workshop, our focus is on power of listening skills, a component of "soft skills" that have become as essential in the workplace as "hard skills". At Lifeline, we regularly receive requests from employers to partner with them and enhance this capacity to listen - to truly listen - for improved client outcomes. Topics Included: • Module 1: The Accidental Counsellor • Module 2: Barriers to listening • Module 3: Values and beliefs • Module 4: Understanding conflict • Module 5: Dealing with behaviours of concern • Module 6: Professional boundaries and self-care Workshop Details • Group Session: 9am to 4:30pm (Morning Tea, Lunch and Afternoon Tea provided - Dietary requirements will be asked upon checkout) • Resources: Participant workbook, relevant links and/or PDF's • Certificate of Attendance: A certificate will be emailed to the participant upon full attendance of the workshop • Refund Policy: No refunds will be given within 7 days of the training date *Note: This course is not intended to train participants to be professional counsellors.