High-Impact Communication Skills Session for Executive Assistant | Canberra

Venue & ticket info

Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs Course Overview: This workshop aims to strengthen the communication capabilities of Executive Assistants by helping them communicate clearly, confidently, and professionally in fast-paced executive environments. Participants will enhance their verbal, written, and interpersonal communication skills, learn how to manage upward communication effectively, handle difficult conversations diplomatically, and represent leadership with professionalism. The program also supports aspiring EAs in understanding the communication standards expected in executive support roles. Key Outcomes: By the end of the program, participants will be able to: • Communicate clearly and confidently with senior leaders • Manage professional communication across levels and functions • Draft concise and effective executive emails • Practice assertive yet respectful communication • Handle challenging conversations professionally • Improve listening skills and reduce communication errors • Build credibility and trust through communication • Understand the communication expectations of an Executive Assistant role Target Audience: Primary Audience • Executive Assistants supporting CEOs, Directors, VPs, or Senior Managers • Senior Administrative Assistants • Personal Assistants to leadership teams • Office Managers handling executive coordination Secondary Audience (Aspirants): • Administrative professionals aiming to move into Executive Assistant roles • Team coordinators or project support staff seeking career advancement • Professionals newly promoted into executive support positions This course is suitable for the individuals who: • Interact regularly with senior leadership and cross-functional stakeholders • Manage confidential information and executive communication • Coordinate meetings, correspondence, and executive schedules • Seek to enhance confidence, professionalism, and communication impact • Want to strengthen their readiness for higher-level executive responsibilities Prerequisites: None Technical Requirements: For In-house training: • Projector, Screen or TV • HDMI cable • Notebook, Pen • Internet • Laptop or tablet Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break