Designing City Services: Design and Change Practice Inside Local Government

This engaging panel discussion explores how the City of Greater Geelong uses design and change practices to improve services, shape community spaces and respond to complex challenges facing our region. Through real-world project examples, panellists will unpack how design methods are used to generate ideas, shape solutions and deliver outcomes, while change practices support adoption, behaviour shifts and long-term impact across the organisation. The discussion will provide practical insight into how design methods, structured processes and intentional change approaches combine to create public value, strengthen organisational capability and improve service outcomes. Grounded in practitioner experience, the session will be relevant for professional designers, public sector professionals and anyone interested in understanding how design and change can help create better outcomes for communities and organisations.