The 24/7 Service Desk: Handling Enquiries While You Sleep

Live Webinar in collaboration with Belmont Business Enterprise Centre Inc. Stop letting leads go cold. Start winning customers while you rest. As a small business owner, you can not be glued to your phone 24/7, but customers still expect instant responses. In the digital age, even a 4-hour delay can mean a lost sale. This workshop shows you how to bridge the gap between “away from desk” and “open for business.” We’ll move beyond robotic out-of-office messages and teach you how to configure intelligent auto replies with a warm, human, and helpful tone. Plus, we will tackle one of the most stressful parts of business: Google Reviews. Learn how to turn feedback even the tough stuff into your greatest marketing asset in seconds. Learning Outcomes • Intelligent Automation: Set up automated response systems that actually answer questions instead of just saying “we’ll get back to you.” • The Warm Human Tone: Master the art of Humanized AI so customers feel heard and valued, even when you’re not there. • Google Review Mastery: A 30-second workflow to respond to positive, neutral, and negative reviews with professional grace. • Conflict De-escalation: Templates and techniques to handle difficult customers and turn a 1-star complaint into a 5-star recovery. • Lead Retention: Build a “no leak” funnel where every enquiry is captured and nurtured automatically until you can take over. Key Topics Covered • How to set up smart, humanized auto-replies • Strategies for responding quickly to Google Reviews • Conflict de-escalation communication techniques • Practical workflows to keep leads warm • Standardizing your brand voice across all customer interactions Who Should Attend • Service-Based Businesses: Hairdressers, trades, consultants who are often busy “on the tools” and can’t always answer the phone. • Retail & Hospitality Owners: Businesses managing high volumes of Google Reviews and customer enquiries. • One-Person Operations: Entrepreneurs who need a virtual receptionist without the salary costs. • Small Business Teams: Teams looking to unify their brand voice across all customer touchpoints. ========================================== Refund and Cancellation Policy Cancellation Windows • 14+ days before: Full transfer to another session or course credit (less platform fees). Refunds are at WA AI Hub’s discretion and may incur an admin fee. • 7–13 days before: Transfer or credit only, subject to availability. No cash refunds for change-of-mind. • Less than 7 days before: No refunds, credits, or transfers for change-of-mind. Exceptional circumstances considered at our discretion. • No-show/Partial attendance: No refund or credit is provided, except as required by Australian Consumer Law. Substitutions & Changes • Substitutions: Permitted up to 24 hours before the session. Please provide attendee details in writing. • Organiser Changes: If we cancel or significantly reschedule, you will receive a full transfer, credit, or refund per Australian Consumer Law. Our services include guarantees that cannot be excluded under Australian Consumer Law. Platform fees may be non-refundable if retained by the third-party provider. How to request a remedy Email Junita at [email protected] or call (08) 6156 4865. Include your name, session title, and booking reference. By registering, you acknowledge this policy and your statutory rights under Australian Consumer Law. #SmallBusiness #CustomerExperience #Automation #GoogleReviews #HumanizedAI #CXInsight #Marginpreneur #BusinessGrowth #DigitalTools #CommunityEmpowerment