De-Escalation Communication Skills - Managing aggressive and violent behaviour in clients

This workshop is for Managers, front line staff and anyone working in client facing roles to equip staff with skills to manage and deescalate aggressive and violent behaviour in clients. Through this workshop you will learn 4 Factors that Contribute to Client Aggression • The Client • The Environment • Service Provision • The Worker Risk Management and Safety Planning The Crisis and De-escalation Cycle • Pre-Crisis • Crisis • Signs of Escalation • Responding to Escalation • When the Situation Turns Potentially Violent • Post-Crisis As numbers are limited, if you are unable to attend please contact us at [email protected] or on 4256 4333.