Handling Difficult Conversations with Confidence

A straightforward, practical approach to having tough conversations calmly and professionally. Handling Difficult Conversations with Confidence - Delivered by Suffolk New College Most managers avoid difficult conversations longer than they should. The problems that result are nearly always worse than the conversation itself would have been. This workshop gives you a straightforward, practical approach to having tough conversations calmly and professionally, whether you're giving feedback, addressing a performance issue, or navigating conflict within a team. You'll use proven conversation models and preparation techniques to keep discussions constructive rather than defensive, and build the confidence to raise issues early — before they become bigger problems. The approach works whether the conversation happens face-to-face, over video, or even in writing, so you're covered whatever environment you're managing in. This course is open to all, but particularly suitable for: • New, aspiring, or accidental managers • Team leaders, supervisors and coordinators • Individuals preparing for progression into leadership roles • SMEs seeking affordable, practical leadership development • Public sector and charity employees All four courses in the Managing People with Confidence Series are charged at £165 per person (£75 saving).