Line Management

Build confidence, communicate more effectively and manage performance as a line manager. Line Management Course Overview This one-day Line Management training course focuses on the practical realities of line management, helping participants build confidence, communicate more effectively and manage performance in a way that enables people to do their best work. It is designed specifically for people working in the theatre industry who manage staff as well as freelancers. The course reframes line management as a process of enabling and developing strengths, rather than simply supervising or “managing” people. Using theatre-specific language, real examples and up-to-date case studies, participants are given tools they can apply immediately in their own organisations. The course is delivered in person at 32 Rose Street, London. What the Course Covers The course explores the key responsibilities of line management, including: • Recruitment and selection • Performance management • Team communication and dynamics • Navigating difficult conversations • Employee relations • Informal and formal approaches to resolving issues • Ending the employment relationship The course combines individual reflection, group work, theatre-specific case studies, role play, and practical theory to give participants hands-on experience in managing people. Learning Outcomes By the end of the course, participants will: · Understand the role of a line manager as enabling and developing individuals, rather than simply managing tasks • Feel more confident monitoring performance and delivering constructive feedback • Be better equipped to handle difficult conversations and challenging situations • Strengthen communication within their teams • Identify a personal learning objective to support their ongoing development Who It’s For This course is ideal for: • Line Managers and heads of department • General Managers, Company Managers and Producers • Staff new to managing people • Experienced managers looking to refresh or strengthen their approach It is suitable for organisations across subsidised/not-for-profit and commercial theatre, and for teams of all sizes. Trainer Information This course is delivered by Lucinda Harvey, founder of Lucinda Harvey Associates Ltd, a specialist HR consultancy established in 2015 with a deep understanding of the theatre sector. Lucinda has worked in theatre since 1993 and brings extensive experience across producing, general management, disabled access, marketing, employment relations and HR. This breadth of sector knowledge, combined with her HR qualifications, allows her to deliver training that is practical, relevant and tailored specifically to the realities of theatre organisations. Lucinda works with small, medium and large-scale clients across theatre, opera, dance and museums throughout the UK, supporting both subsidised/not-for-profit and commercial organisations. Her work includes HR advice, managing complex employee relations issues, investigations and grievance procedures, mediation, coaching and negotiations on terms and conditions. She holds an Arts degree, a Personnel Diploma, is a Chartered Member of the Chartered Institute of Personnel Development (CIPD), and undertakes continuous professional development. She is also enrolled on a Professional Mediation Course (January 2026) to further embed her mediation practice. Lucinda has designed and delivered bespoke training for organisations such as HOME, Birmingham Rep, Mischief, Kenny Wax Ltd and ROYO. Her courses are theatre-specific, avoiding generic corporate approaches and using real, up-to-date industry case studies. Dates & Times Thursday 5 November 2026 - 10am - 5pm. Tickets When making your booking, please insert the name of the attendee, rather than the name of the booker. This is an in-person only course. Tea, coffee, snacks and refreshments will be provided, as well as regular breaks. A cold lunch will be provided, and all catering is vegetarian. EARLYBIRD - UK Theatre & SOLT Members can book this discounted rate until two weeks after the course goes on sale*. If you would like to pay by invoice, please contact [email protected]. *SOLT & UK Theatre reserve the right to close Earlybird bookings early depending on capacity and demand Refunds and Cancellations You can cancel up until 10 working days prior to the course, and receive a full refund (not including Eventbrite Fees, which are non-refundable). Any cancellations after this will not be refunded, but tickets can be transferred to a future course up to one year later. View our full event Terms & Conditions here. Accessibility Information This course will be held entirely in-person - please see our website for information on visiting SOLT & UK Theatre, which includes access information. • Attendees will be asked to tell us about any access requirements at the time of booking. • Attendees who require a Carer or Personal Assistant to accompany them on the course can book a free Carer ticket by emailing [email protected]. • Ramp access at ground floor level (there is otherwise one step into the building). • Reception and conference rooms are located on the first floor of the building. This can be accessed by the lift or via 25 stairs. Accessible toilets are available on the first and second floors. • Assistance Dogs welcome throughout the building and to all events - the nearest park is Victoria Embankment Gardens (by Embankment tube station -0.4 miles away). • Hearing loop systems are available in the meeting and conference rooms. • Regular breaks will be scheduled throughout the day. Please email [email protected] if you have any access requirements, or if you have any questions at all.