The Aftercare Kickoff at The Tower

We're setting out to change that. Loxa is launching The Retail Aftercare Report 2027, the first industry study of what customers really expect after they buy, and what it takes to earn their confidence and their loyalty. The report publishes in January 2027. This evening is where the work begins, and where the industry helps shape it. An evening for 50 senior leaders, retailers, ecommerce heads, and domain experts from across the industry, to help set the direction of the research the rest of the market will be reading next year. No lanyards, no sponsor stage, no one selling from the front. Just the right people, one remarkable room, and the conversation that sets the agenda. The Room Retail operators and C-suite, founders, heads of ecommerce, and the people leading customer experience and loyalty. Fifty places, by approval, for the brands taking part in the Aftercare Activation and the pioneers shaping their own corners of retail. The Venue A converted Victorian water tower in London, the striking home featured on Grand Designs. A complete evening: rooftop views, dinner and good company. The Evening 6:30 pm - Arrival, drinks and canapés on the rooftop 7:00 pm - Welcome, the story behind the initiative, and the research roadmap ahead 7:15 pm - Open floor: your questions and input, shaping what the research explores next 7:30 pm - Expert sessions, with a live taping of a Retail is Detail podcast episode. Canapés and drinks continue throughout 8:45 pm - Dinner is served, then drinks and networking onwards 🎙️SpeakingRufus Kahler, Head of Product Design, Content & Research at Back Market, on Transforming Aftercare Into a Profit Centre. A product design leader with two decades across multi-sided platforms, ecommerce and customer care.Oli Bello, Head of GTM at Outra, on What Household Data Reveals About Aftercare. Outra models 30 million UK households for Sky, Zoopla, Shell and AXA, and Oli works on the gap between what customers say they will do and what they actually do. John Readman, Founder and CEO of Modo25 and creator of ASK BOSCO, on Agentic AI and the Customer Relationship. Named AI Entrepreneur of the Year at the 2025 Great British Entrepreneur Awards, with 25 years across ASOS, Superdry, BMW, Pepsi and Toyota. Zsuzsa Kecsmar, Co-founder and Chief Strategy Officer of Antavo AI Loyalty Cloud, on Aftercare and Post-Purchase Loyalty. Antavo powers loyalty for Hyatt, LVMH, KFC, Skims, C&A and Flying Tiger. Zsuzsa was named Personality of the Year at the 2024 International Loyalty Awards and recognised by Forbes as a leading female founder in tech. Hosted by Jamie Hamer, who will be recording the evening as a special episode of Retail is Detail. Come for a good evening, meet your peers, take away something you did not have before, and help shape the research from the very start. Places are limited and by invitation or approval only. Register today. Hosted by Loxa. Together we'll help protect all retail customers, everywhere.For any queries, reach out to [email protected]