Eccleshall Business Networking - September

Free monthly networking for Eccleshall businesses. September session: Mapping your customer journey, Melanie Morris from Outland Creative Eccleshall Business Networking - September Morning: Mapping Your Customer Journey with Mel Morris, Outlands Creative What if the secret to growing your business wasn't about getting more customers, but about truly understanding the ones you already have? At our September networking morning, we're exploring one of the most powerful and most overlooked tools in business: the customer journey. And who better to guide us through it than one of our very own co-founders! About this session We are delighted to welcome Mel Morris from Outlands Creative, who will be joining us to talk about mapping your customer journey, the hidden secret behind optimising your branding and customer experience to gain a real competitive advantage. Mel will be sharing a practical framework you can take away and apply to your own business straight away, helping you to understand exactly how your customers find you, experience you and decide to come back, or not. The brilliant thing about this topic? It applies to absolutely every business, whatever your sector, whatever your size, whether you sell products or services. If you have customers, this session is for you. What you'll take away A clear understanding of what a customer journey is and why it matters, a practical framework you can map out for your own business, insight into how your branding and customer experience are working together, or where the gaps might be, and a competitive advantage that most businesses simply haven't tapped into yet. What to expect As always, this is a relaxed, open and friendly morning, not a lecture. Mel will share her knowledge and framework, and we'll open it up for discussion so that everyone in the room can ask questions, share their own experiences and learn from each other. Come ready to think about your business in a slightly different way! Tea and coffee are available to buy from The Kings Arms throughout the morning. Who is this for? This session is open to all business owners, freelancers, sole traders and entrepreneurs in Eccleshall and the surrounding areas. Whether you're a brand-new start-up or an established business looking to sharpen your edge, there is something in this session for you. About Eccleshall Business Networking Founded by three local businesswomen, Eccleshall Business Networking meets on the third Tuesday of every month at The Kings Arms, Eccleshall. Our events are always free to attend and built around one simple belief: that local businesses are stronger together. 📅 Tuesday 15th September ⏰ 9:30am — 11:00am 📍 The Kings Arms, Eccleshall ✅ Free to attend We look forward to seeing you there!