Preface Hackathon: Unified Customer Profile and Customer 360 platform

A high energy stage where developers crack real-world problems with speed and smart AI solutions. ​- - - - - - - - - - - - - - - - - - - - - How can brands truly understand a customer across every single interaction? Join us live to watch builders take on the challenge of constructing a unified Customer 360 platform in real time. You will get a front-row seat as they combine raw consumer behavior, preferences, transactions and engagement logs into one seamless view. Watch how modern tech and AI transform scattered touchpoints into actionable context, helping hospitality, restaurant and retail businesses deliver hyper-relevant service and make smarter decisions. What you will learn by watching: • ​Profile Aggregation: How to consolidate customer behaviour, preferences and interaction records into one profile? • ​Cross-Industry Integration: How a Customer 360 view can connect data across hospitality, restaurant and retail settings? • ​High-Impact Data: How to identify the customer information that is most useful for service and engagement? • ​AI Intelligence: How AI can help summarise customer context and surface meaningful patterns? • ​Personalisation & Retention: How a unified profile can support more personalised experiences and stronger retention? • ​Data Governance: How to design appropriate privacy, consent and data governance practices? ​- - - - - - - - - - - - - - - - - - - - - Date: 18 Sep 2026 (Fri) Time: 6:30 - 7:30 PM Venue: Preface HQ (Shop G07, Tower 535, 535 Jaffe Road, Causeway Bay) This session is conducted in English.