Next Gen Ops Circle: The Part Nobody Posts

Production used to break loudly. A server went down, an alert fired, someone fixed it. Even when the cause wasn't clear, it was clear that something was wrong. AI systems don't work that way. They respond, they run, and the dashboard stays green. But answers can be wrong, quality can quietly degrade, and costs can climb without a single alert going off. At our next community meetup, we'll talk about the part you don't see in the demo: how to run AI systems in production while keeping quality, reliability and costs under control. The Workato team will show us how their platform, which connects AI agents to the business systems companies already run on, helps take agents from pilot to production: taking real actions, following the company's own rules, and staying fully under control. And once the agents are live, the real ops work begins. Elianna Sfez, Head of Operations at Conifers.ai, runs AI agents in production every day, investigating real security incidents for enterprise customers. She'll share what it actually takes to keep them reliable: how to test a system that behaves differently every time, what AI can do on its own and what needs approval, and how to catch drops in quality and rising costs before your customers do. Huge thanks to Workato for hosting us at their offices 🙏 Agenda 10:00 – Gathering, coffee and light refreshments 10:30 – Workato: "Past the Pilot: AI Use Cases That Made It to Production" 11:15 – Short break 11:30 – Elianna Sfez, Conifers.ai: "Demo Magic vs. Production Reality" 12:15 – Light lunch and networking 13:00 – Wrap-up