AI Voice Agents: When to Use AI and When to Keep It Human

Finding the Right Balance Between AI and Human Customer Service AI voice agents are rapidly becoming a practical option for customer communications. But just because a process can be automated doesn't mean it should be. In this interactive session, experts from Aircall will share insights from organisations that are already using AI, automation and human support teams to improve customer communications. Together, we'll explore where AI voice agents, automation and people each play their strongest role in delivering a great customer experience. We'll discuss the questions many business leaders are facing today: • Which customer interactions are best suited to AI? • Where does human judgement and empathy still matter most? • Do customers notice, or care, whether they're speaking with AI? • How can you identify the right opportunities for AI within your organisation? Plus an AI Voice Agent demonstration. Attendees will leave with a practical framework for assessing where AI voice agents can create value, where human involvement remains essential, and how to strike the right balance between the two. SPEAKERS: • JJ Sainz, Director, SAI.NZ | Solution Alchemy • Rehan Wickremeratne, Partnerships Lead, Aircall APAC • Trent Hall, Senior Forward Deployed Engineer, Aircall APAC COST: Free to attend. Light catering provided. EVENT MANAGER: Holly Andrews [email protected] Co-hosted event presented by SAI.NZ | Solution Alchemy and Aircall APAC. Disclaimer: Please note by registering for this event, you agree to receive communications from Business Canterbury regarding its products, services, and related updates. Your contact information will be used solely for these purposes and will not be shared with third parties. You may unsubscribe from these communications at any time by following the unsubscribe instructions in our privacy policy. It will also be taken as acceptance that your image, name, or voice may be included in publications after the event. No personal details will be shared or printed without prior consent.