Communication Excellence for Professionals – 1 Day Training in Anchorage, AK

Duration 1 Day (10 Executive Education Credits) • 8 Credits from the live training session • 1 Credit from the Pre-Training Workbook (reflection & goal setting) • 1 Credit from the Post-Training Resource Pack (self-practice & action planning) Mode Instructor-Led Virtual Live Session / In-Person / Corporate In-House Course Overview Impactful Communication Mastery is a practical 1-day program for professionals in Anchorage, AK focused on difficult conversations, conflict resolution, and professionalism. Participants explore communication barriers and practical workplace responses, along with verbal and non-verbal communication, storytelling, and practical communication frameworks. The session uses workplace scenarios, activities, and role-plays, followed by a 30-Day Communication Action Plan. Participants receive a Skelora Certificate of Completion and 10 Executive Education Credits. Available as instructor-led virtual live, in-person, or corporate in-house training. Why Join This Course? • Improve clarity and confidence in professional communication • Strengthen verbal and non-verbal communication skills • Develop active listening and empathy • Use storytelling to communicate ideas effectively • Handle difficult conversations and workplace disagreements • Improve influence and persuasion skills • Adapt communication to different audiences and situations • Develop stronger interpersonal and cross-cultural communication skills • Receive a Certificate of Completion and 10 Executive Education Credits Learning Objectives Participants will be able to: • Communicate ideas with greater clarity and confidence • Use tone, body language, and vocal delivery effectively • Apply storytelling techniques to communicate messages • Practice active listening and empathetic communication • Identify and address common communication barriers • Handle objections and difficult conversations professionally • Apply communication techniques to influence and persuade • Adapt communication approaches to different audiences • Recognize the role of culture and context in communication • Create a practical 30-Day Communication Action Plan Pre-Training Workbook – 1 Credit Participants will complete a structured pre-training activity to reflect on their current communication skills and identify areas for development. The workbook includes: • Personal communication self-assessment • Reflection questions • Communication strengths and challenges • Role-play preparation activities • Communication goals • Personal learning priorities Training Day Structure – 8 Modules Module 1: Foundations of Communication Mastery Understand the key elements of effective professional communication. • Communication fundamentals • Clarity and message structure • Tone and delivery • Professional presence • Common communication challenges Module 2: Overcoming Communication Barriers Identify factors that can affect how messages are understood. • Communication barriers • Assumptions and perceptions • Bias and cultural differences • Workplace distractions • Strategies for reducing misunderstandings Module 3: Non-Verbal Communication & Professional Presence Explore how non-verbal communication influences professional interactions. • Body language • Eye contact • Posture and gestures • Facial expressions • Vocal variety and delivery Module 4: Storytelling for Effective Communication Learn how to structure information into clear and engaging narratives. • Storytelling fundamentals • Structuring a business story • Communicating ideas through examples • Connecting information with audience needs • Practical storytelling exercises Module 5: Active Listening & Empathy Develop listening and interpersonal communication skills. • Active listening techniques • Asking effective questions • Understanding different perspectives • Empathetic responses • Building trust through communication Module 6: Difficult Conversations & Conflict Resolution Develop practical approaches for challenging workplace conversations. • Preparing for difficult conversations • Managing emotions during discussions • Handling objections • Addressing disagreements • Maintaining professionalism and respect Module 7: Influence & Persuasion Learn how to structure communication to support understanding and action. • Principles of persuasive communication • Combining logic, emotion, and credibility • Structuring influential messages • Communicating with different stakeholders • Responding to questions and objections Module 8: Toolkit – 30-Day Communication Action Plan Translate the learning into practical workplace actions. • Communication skills self-review • Personal communication improvement areas • Communication templates and exercises • Workplace application priorities • 30-Day Communication Action Plan Post-Training Resource Pack – 1 Credit Participants will receive resources to support continued practice and workplace application. The resource pack includes: • Communication Playbook • 30-Day Communication Planner • Communication practice exercises • Reflection activities • Communication prompts and tips • Personal action-planning resources Target Audience • Managers and Leaders • Client-Facing Professionals • Sales and Marketing Professionals • HR and Customer Service Professionals • Entrepreneurs and Business Owners • Professionals seeking to strengthen communication skills • Professionals developing executive presence • Team Leaders and Supervisors Certification & Credits Participants will receive the Skelora Certificate of Completion along with 10 Executive Education Credits (EEC). • 8 EEC – Live Training • 1 EEC – Pre-Training Workbook • 1 EEC – Post-Training Resource Pack Trainer Profile The program is delivered by experienced professionals in Communication, Leadership Development, Executive Communication, and Organizational Effectiveness. Trainers bring practical workplace experience in communication, presentations, stakeholder interactions, difficult conversations, and professional development. The training emphasizes practical application through workplace examples, activities, and communication exercises. Course Deliverables Participants will complete: • Personal Communication Self-Assessment • Communication Improvement Priorities • Communication Practice Toolkit • 30-Day Communication Action Plan Note The pre- and post-training activities each carry 1 Executive Education Credit and are designed to reinforce learning and support continued workplace application. Trainer: We aim to assign a qualified professional trainer based in or around the advertised training location. Final trainer details and professional profile will be shared with registered participants prior to the session.