Annual Multi-Library Day- Neurodiversity 101: Inclusive Customer Service

Explore neurodiversity, improve communication, and learn practical strategies to create more accessible, positive library experiences. Neurodiversity 101: Inclusive Customer Service for Neurodivergent Patrons For public libraries to cultivate accessible environments for patrons, staff at all levels need to learn how to serve people with disabilities, including those patrons who are neurodivergent. This training will define the term “neurodiversity” and explore what it means to be neurodivergent. Learn about ways you can adjust your mindset and your communication strategies to support positive customer service interactions at your library. Then, apply what you learned to a practical scenario and discuss strategies in small and large groups. Speaker Bio: Renee Grassi (she/her) is a librarian, educator, author, and library consultant for libraries. As a neurodivergent and disabled librarian herself, Renee has worked in public libraries for nearly twenty years, with 14 years of experience in library management and administration. She guest lectured at Dominican University (IL), taught as an Adjunct Professor at St. Catherine University (MN), and has presented nationally and internationally on the topic of accessibility in libraries. During the day, she is the Manager of Early Learning and Literacy at Evanston Public Library. Renee and her four cats (Luigi, Dante, Bruno and Elena) reside in the north suburbs of Chicago. Learn more at reneegrassi.com. Ticket price includes a FULL hot breakfast and refreshments.