Conflict Management1-Day Workshop | Mississippi

Venue & ticket info

Manage Workplace Conflict, Navigate Difficult Conversations & Build Positive Working Relationships Event Details • Duration: 1-Day Practical Training (8 Hours) • Timing: 9:00 AM – 5:00 PM (including breaks) • Location: Location shared via email ( Complete Address ) • City Selection: Select your preferred city. We’ll confirm the nearest available training location after registration. Onsite training is also available on request. • Format: Classroom Training (Virtual option available on request) • Language: English • Certificate: Course Completion Certificate • PDUs Awarded: 8 Professional Development Units • Contact: [email protected] Event Description Conflict is a natural part of working with people. Different priorities, personalities, communication styles, expectations, pressures, and perspectives can all create disagreement. When handled poorly, conflict can damage relationships, reduce collaboration, consume management time, and negatively affect team performance. When handled constructively, however, disagreement can generate better understanding, stronger decisions, and positive change. This practical Conflict Management 1-Day Workshop is designed to help participants understand workplace conflict, recognize its early warning signs, and respond to difficult situations with greater confidence and professionalism. Participants will explore the causes and stages of conflict, different conflict-management styles, emotional triggers, positions versus interests, and the communication behaviors that can either escalate or reduce tension. The workshop provides practical techniques for preparing for difficult conversations, listening actively, communicating assertively, managing emotions, identifying underlying interests, finding common ground, negotiating solutions, and responding constructively to challenging behavior. Participants will also explore how to manage conflict between other people without unnecessarily becoming part of the dispute. Through workplace scenarios, self-assessment, discussion, conflict-resolution exercises, role-play, and action planning, participants will practice applying conflict-management techniques to realistic situations. The goal is not to eliminate all disagreement, but to help participants manage conflict early, professionally, and constructively while protecting working relationships and focusing on workable outcomes. What You Will Learn • Understand what workplace conflict is and why it occurs. • Recognize common causes of workplace conflict. • Identify early warning signs of disagreement and tension. • Understand how conflict can escalate. • Recognize your own conflict-management style. • Understand the five common approaches to conflict. • Select an appropriate conflict response for different situations. • Recognize personal emotional triggers. • Manage emotional reactions during difficult conversations. • Distinguish between positions and underlying interests. • Improve active listening. • Ask questions that clarify the real issue. • Communicate assertively without becoming aggressive. • Use language that reduces defensiveness. • De-escalate tense conversations. • Give and receive feedback constructively. • Prepare for difficult conversations. • Find areas of common ground. • Generate mutually workable solutions. • Negotiate disagreements more effectively. • Respond to challenging behaviors. • Manage conflict within teams. • Facilitate conflict between other people. • Create a personal conflict-management action plan. Workshop Modules Module 1: Understanding Workplace Conflict • Defining workplace conflict. • Understanding disagreement versus destructive conflict. • Recognizing common sources of conflict. • Differences in goals and priorities. • Communication breakdowns. • Role and responsibility ambiguity. • Personality and working-style differences. • Competition for resources. • Expectations and perceptions. • Understanding the potential costs of unresolved conflict. • Recognizing when disagreement can be constructive. Module 2: Recognizing Conflict Early • Identifying early warning signs. • Recognizing changes in communication. • Understanding avoidance and withdrawal. • Identifying tension and defensiveness. • Recognizing repeated misunderstandings. • Understanding passive-aggressive behaviors. • Identifying breakdowns in collaboration. • Recognizing when small issues are becoming larger problems. • Understanding the value of early intervention. • Deciding when and how to address an emerging conflict. Module 3: Understanding the Conflict Escalation Cycle • Understanding how conflict develops. • Moving from disagreement to tension. • Recognizing escalation triggers. • Understanding assumptions and interpretations. • How emotions influence conflict. • The impact of defensive behavior. • Understanding action-reaction cycles. • Recognizing polarization. • Identifying opportunities for intervention. • Breaking negative conflict patterns before they intensify. Module 4: Conflict Management Styles • Understanding different approaches to conflict. • Avoiding. • Accommodating. • Competing. • Compromising. • Collaborating. • Strengths and limitations of each style. • Understanding your preferred conflict style. • Recognizing the conflict styles of others. • Selecting an approach based on the situation. • Developing greater flexibility when managing conflict. Module 5: Positions, Interests and Needs • Understanding positions in conflict. • Identifying underlying interests. • Recognizing needs and concerns. • Moving beyond demands. • Exploring what each person is trying to achieve. • Separating stated positions from underlying motivations. • Asking questions that reveal interests. • Identifying shared interests. • Finding areas of common ground. • Moving from “win/lose” toward collaborative problem solving. Module 6: Emotional Intelligence in Conflict • Understanding emotional triggers. • Recognizing your own emotional responses. • Developing self-awareness during conflict. • Managing frustration and anger. • Remaining composed under pressure. • Recognizing emotions in others. • Demonstrating empathy without automatically agreeing. • Avoiding impulsive responses. • Understanding the impact of tone and body language. • Creating space before responding. • Maintaining professional behavior during disagreement. Module 7: Communication Skills for Conflict Resolution • Communicating clearly and directly. • Using active listening. • Asking open and clarifying questions. • Paraphrasing to confirm understanding. • Separating facts from assumptions. • Using neutral language. • Communicating concerns without blame. • Using assertive communication. • Understanding assertiveness versus aggression. • Expressing disagreement respectfully. • Avoiding inflammatory language. • Keeping conversations focused on the issue. Module 8: De-Escalating Difficult Conversations • Recognizing signs of escalating tension. • Controlling your own response first. • Lowering the emotional temperature. • Using an appropriate tone and pace. • Acknowledging concerns. • Demonstrating that the other person has been heard. • Avoiding unnecessary confrontation. • Responding to accusations. • Handling interruptions. • Managing defensive responses. • Knowing when a temporary pause may be appropriate. • Returning the conversation to constructive problem solving. Module 9: A Practical Conflict Resolution Process • Preparing before addressing conflict. • Defining the issue objectively. • Choosing an appropriate setting. • Establishing the purpose of the conversation. • Allowing each perspective to be heard. • Clarifying facts and perceptions. • Identifying interests and concerns. • Establishing areas of agreement. • Generating possible solutions. • Evaluating alternatives. • Agreeing actions and responsibilities.