CS/CX Leadership Dinner (TSIA - Oct 20, 2026)

Statisfy-hosted dinner for TSIA attendees on the evening of Tuesday, October 20, at Din Tai Fung, starting at 6:00 PM. Dinner Conversation: What's Next for Customer Success An intimate, off-the-record conversation among CS and customer leaders on where the function is headed. Munish Gandhi (Founder & CEO, Statisfy) hosts a discussion with featured guests Tammy Churng (Eightfold.ai) and Carlos Quezada (Gigamon), alongside a curated group of peers. We will discuss why building a Customer Intelligence Layer matters, where Claude fits alongside a purpose-built platform, and what the customer leader's job looks like in an AI-native org. Why Attend Participants will hear how peer customer leaders are unifying fragmented customer data into a single intelligence layer, get an unfiltered read on build versus buy when it comes to Claude and purpose-built CS platforms, and trade notes with other executives navigating the same shift, over dinner at Din Tai Fung. Discussion Themes Topics include:Why a unified Customer Intelligence Layer has become foundational, where Claude and a purpose-built platform genuinely complement each other, where "just prompt it yourself" turns into a six-month engineering project, and how the customer leader role is changing in an AI-native org. Who Should Attend TSIA attendees in customer success, renewals, and revenue leadership roles. 🍽️ Dinner & Drinks📍 Din Tai Fung📅 Tuesday, October 20, 6:00 PM onwards📩 Attendance is by invitation only, please RSVP early