The Customer Success Talent Playbook Live - One Year Later

Let’s celebrate one year of The Customer Success Talent Playbook! Countless changes to the field meet timeless principles. One year after The Customer Success Talent Playbook came out, we’re bringing our community back together for a LIVE event to celebrate, reconnect, and continue the conversations - beyond the book. Join us for an intimate 3:30 to 5:30 PM anniversary celebration bringing together CS leaders, practitioners, and the co-authors of The Customer Success Talent Playbook. We’ll kick things off with a short live conversation with the authors about what we’re seeing across Customer Success careers, hiring, teams, and the future of CS talent. Then there will be plenty of time to connect, celebrate, ask questions, and meet others navigating many of the same challenges. CS leaders and hiring managers: Come ready to exchange ideas about hiring, retention, leveling, developing your team, restructuring, and preparing your organization for what comes next. Most importantly, this is a celebration. Come grab a drink, have some great food, meet the authors, get your book signed, and spend an afternoon with the CS community. Your ticket includes: A copy of The Customer Success Talent Playbook A short live anniversary conversation with the authors A drink from Talea Beer Time to connect with CS leaders, professionals, and the authors A few special touches as we celebrate the book’s first anniversary Meet the authors of The Customer Success Talent Playbook: Swati Garg, Founder & CEO, Melo Associates Parul L. Bhandari, CEO, CustomerXSuccess and Host of South Asian Success and Business of Success podcasts Elizabeth Blass, Chief Customer Officer, Karbon Ejieme Eromosele, Vice President, Customer Growth, Quiq and Founder, Success in Black Julie Fox, Director of Digital and Scaled Customer Success, Hyland Kristen Hayer, Founder & CEO, The Success League Come celebrate with us, reconnect with the community, and keep the CS talent conversation going. Learn more about the book:https://www.amazon.com/dp/B0FR3NRBFJ ----- About our venue: TALEA Beer Co. is a woman-founded, award-winning brewery making craft beer feel welcoming, not intimidating. Since opening its Williamsburg flagship in 2021, TALEA has grown to five NYC taprooms and 1,300+ retail spots, known for fruit-forward beers brewed with ingredients from women-owned providers. ----- Going to the Moment 2026 kickoff event? We are a short 13 min walk away! ----- Ticket policy: We cannot offer refunds at this time, however we can let you give your spot to a friend if you cannot attend. Just inform us and we will get them in the right cohort.