Developing Operations & Culture to Support and Scale Your Business

Identify the processes and systems your organization needs and establish the cultural norms that keep your team aligned Sustaining and growing an organization is built on the right combination of processes, systems, and people. In this workshop, you'll work through how to identify the processes and systems your organization needs and establish the cultural norms that keep your team aligned, accountable, and motivated. You'll leave with a practical operations assessment of your current state, a prioritized list of process and systems gaps to address, and a concrete framework for defining the talent and cultural conditions that support both day-to-day efficiency and long-term resilience. Whether you're formalizing operations for the first time or refining what you've already built, you'll leave with a clearer sense of where to invest your energy. This session will take place at CREDC's office at 805 Broadway Street, Suite 412, Vancouver WA 98660. Street parking is available surrounding the building. About the speaker: Jen Coyne is the CEO & Co-Founder of The PEAK Fleet and a seasoned business strategist with over 30 years of experience spanning finance, operations, technology, and organizational leadership. A licensed CPA and credentialed Project Management Professional, Jen has led strategic planning, financial management, and operational transformation initiatives across corporations, nonprofits, and government agencies — and spent two decades in High Tech driving multi-million dollar portfolios and leading large, complex teams. Today, through The PEAK Fleet, she channels that real-world expertise into practical coaching and workshop experiences for business owners and their teams. www.thepeakfleet.com About CREDC: As Washington State’s recognized Associate Development Organization for Clark County, CREDC brings together more than 150 private and public partners to advance economic vitality through business growth and innovation. This learning session is part of the 2026 Clark County Business Expansion Series. https://www.credc.org