Advanced Workforce Analytics with Python: 1 Day Workshop in Gold Coast

Course Overview: This hands-on course is designed for professionals working in Workforce Planning, Reporting, and Analytics within contact centres (Voice, Digital, Webchat). Participants will learn how to use Python within a Databricks environment to analyze agent and queue-level data, understand key operational metrics, and build a basic intraday forecast model. The training combines Python fundamentals with real-world contact centre datasets and scenarios, enabling participants to move from raw data to actionable workforce insights. Key Takeaways: By the end of this training, you will be able to: ● Use Python in Databricks for workforce data analysis ● Understand and calculate key contact centre metrics ● Analyze intraday demand patterns across channels ● Prepare real-world operational data for forecasting ● Build a basic intraday forecast model ● Translate forecasts into actionable workforce insights For general enquiries or booking your slot - ● [email protected] ● +1 469 666 9332 Target Audience: ● Workforce Management (WFM) professionals ● Reporting & Analytics teams ● Operations analysts in contact centres Anyone working with agent, queue, or intraday performance data Our other courses that any professional should consider ● Mastering Business Writing Skills ● Core Management Skills ● Coaching Skills for Workplace Success ● Mastering the Art of Public Speaking ● Mastering Emotional Intelligence ● Stress Management and Resilience Training To customize this course and host it in your organization ● [email protected] ● +1 469 666 9332