CPD Type 2 training: Communication and resolving disputes in a tenancy

Property managers and agents are invited to the RTA's CPD training session at the Gold Coast on 16 September 2026. RTA CPD Type 2 training session The Residential Tenancies Authority (RTA) now offers continuing professional development (CPD) Type 2 training sessions that property managers and agents can attend to meet their mandatory CPD requirements. Communication and resolving disputes in a tenancy - CPD Type 2 session (OFT CODE: QLD CPD 20250168) This 2.5 hour face-to-face session explores the communication approaches and dispute resolution strategies that help property managers and agents manage tenancy issues more effectively. During this session, you will gain an understanding of: • effective communication and self-resolution skills • the tenancy lifecycle and where disputes may occur • tips and strategies to resolve disputes • the difference between an RTA dispute and a BCCM dispute • RTA's free dispute resolution service • the QCAT process. You will have the opportunity to participate in discussions within the group and ask our expert team questions about Queensland tenancy law. After the session, you will walk away with practical information to support effective communication and dispute management in your daily practices. Registration is essential for this session and spots are limited. As this is an individually ticketed event, walk-ins cannot be accepted on the day. To secure your seat, register now via Eventbrite. Please make sure you complete all fields for a valid registration and ensure your registered name is the same as on your OFT licence or certificate. Tea and coffee will be provided. Future sessions: Read more about the RTA’s CPD offerings and subscribe to RTA News to keep up to date with future RTA training, events and news. Photographs will be taken at this event for RTA purposes. If you do not wish to be photographed, please notify staff at the event.