PMI Melbourne Chapter October Monthly Hybrid Event

From Projects to Outcomes: Driving Business Growth, Client Success, and Customer Value From Projects to Outcomes: Driving Business Growth, Client Success, and Customer Value Project management is often viewed as a discipline focused on schedules, budgets and delivery milestones. However, in today’s fast-changing business environment, its role extends far beyond execution. Join leaders from Computershare Communication Services (CCS), including Matt Parkinson, Managing Director, and Ali Abdulle, Head of Delivery, as they share their perspectives on how project management has become a critical business capability that turns strategy into measurable outcomes. Drawing on their leadership experience, they’ll explore how effective project delivery enables organisations to respond to evolving client needs, navigate complex transformation, strengthen client relationships and create lasting customer value. The most successful organisations recognise that project management is not simply about completing projects; it is about delivering outcomes that matter. Effective project leaders help manage change, mitigate risk, align stakeholders and create the conditions for innovation to thrive. Ultimately, great project management builds trust and confidence, ensuring strategic investments translate into improved customer experiences, stronger business performance and sustainable organisational growth. Speakers: • Matt Parkinson. Managing Director, Computershare Communication Services Limited • Ali Abdulle, Head of Delivery, Computershare, Communication Services, Australia Matt Parkinson is Managing Director of Communication Services Australia at Computershare, leading the delivery of secure, compliant and customer-centric communications solutions that help organisations improve engagement and business performance. Appointed Managing Director in 2025, he brings more than 20 years of experience in customer communications, digital transformation and customer experience. Since joining Computershare in 2011, Matt has helped organisations across financial services, insurance, utilities, superannuation and government modernise their communications strategies, balancing customer experience, regulatory compliance and operational efficiency. Prior to Computershare, he held senior roles with Salmat and ConnXion. Matt is passionate about helping organisations navigate the shift from traditional print communications to personalised, digital-first engagement. His expertise spans communications consulting, customer experience strategy, multi-channel communications, digital migration and change management. Specialities: Communications Consulting (enhancing the effectiveness of communications), Multi-channel Communications, Digital Migration Strategies, Customer Onboarding Platforms, Inbound Customer Interaction Management, Co-authoring Change Management Ali Abdulle is Head of Delivery for Communication Services Australia at Computershare, leading platform modernisation, client transformation and AI-enabled software delivery. He brings more than a decade of experience across technology delivery, service operations and engineering leadership. Before returning to Computershare, Ali spent nearly three years with Amazon Web Services as a founding Operations Manager in Melbourne, helping establish the site and scale its Support Engineering team from 30 to more than 100 engineers. Previously, he led Computershare service operations teams across Australia, the United Kingdom, Canada and the United States, delivering critical omnichannel communication services. Ali is passionate about applying technology to solve meaningful business problems, translating commercial priorities and enterprise risk into disciplined engineering execution and measurable outcomes. FAQs PMI Melbourne Chapter (PMC) Refund Policy for Chapter Events.