De-escalating Conflict and Aggression - ONE DAY COURSE (10 Dec)

This popular course provides tools and techniques to empower participants to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour. While this course may be valuable for people from any walk of life, it is particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment. Topics include: • Causes and triggers • Preventing violence • Responding to emergencies • Stages of escalation • Self-awareness and calming • The role of body language • Defusing skills This course includes: • Engaging, up-to-date materials. • Take-home resource package. • All day catering and beverages - with dietary needs catered for. • Certificate of attendance. PRICES Standard | $325 Corporate and Government Non-Profit/ Individuals | $220 Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals Concession | $150 Concession Card Holders paying as individuals SCHOLARSHIPS We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $45 toward catering and materials. Click here to apply. REFUND POLICY Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading Public Training. VENUE Evolve WA Whadjuk Noongar Boodjar Level 1, 20 Southport Street West Leederville WA 6007 Click here for further details regarding parking, transport and location. Our venue is wheelchair accessible, including toilets. However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.