Dynamics 365 Essentials: 1 Day Workshop in Perth, WA

Duration: 1 Full Day (8 Hours) Delivery Mode: Classroom (In-Person) Language: English Credits: 8 PDUs / Training Hours Certification: Course Completion Certificate Refreshments: Lunch, Snacks and beverages will be provided during the session Course Overview: This one-day foundational course provides a practical introduction to Microsoft Dynamics 365, a comprehensive platform that combines CRM and ERP capabilities to enhance business performance. You will explore key modules, understand core navigation, and learn how workflows and automation support daily operations. Through guided activities and real-world examples, the course demonstrates how Dynamics 365 improves customer engagement, streamlines processes, and supports data-driven decision-making across sales, service, operations, and analytics. Learning Objectives By the end of this course, you will be able to: • Understand the structure and purpose of Dynamics 365 CRM and ERP modules • Navigate the platform confidently and use essential features effectively • Manage data, records, and dashboards with clarity • Recognize how automation and workflows enhance business processes • Understand the role of integrations and the Power Platform • Apply best practices for efficient system usage and adoption • Identify how Dynamics 365 supports real-world business functions Target Audience • IT professionals • Business analysts • CRM/ERP users and administrators ©2026 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited. Why Choose This Course This course offers a clear and practical introduction to Dynamics 365, making it suitable for both technical and non-technical professionals. It simplifies complex CRM and ERP concepts, helping you quickly understand how different modules work together. With hands-on activities and real-world scenarios, you will gain the confidence to use the platform effectively. Whether you are new to Dynamics 365 or strengthening your foundation, this training equips you with the knowledge to support business processes, improve productivity, and leverage Microsoft’s integrated ecosystem 📧 Contact us today to schedule a customized in-house session: [email protected]