GOOD LEADER, GREAT EXPERIENCE: Leading People and CX Through AI with Vladimir and Onepilot

Onepilot is a company at the forefront of AI & Humans, on a mission to redefine customer experience outsourcing and take it to the next level. Onepilot blends it's proprietary agentic solution with best in class agent match making, to deliver the best possible customer experience at scale. Vladimir Greavu is an international leadership expert, AI consultant, trainer, and former corporate executive with more than 18 years of experience across Customer Experience, Operations, and Digital Transformation. He has led large multicultural teams throughout Europe and Asia, worked with Fortune 500 clients, managed complex transformations, and delivered measurable business results at scale. In Good Leader, Bad Leader, he reflects on 20 real leaders who shaped his career — from those who inspired people to grow, to those whose behaviour damaged trust, motivation, and performance. Through personal stories, recognisable leadership patterns, and practical lessons, the book explores how leaders navigate people, power, pressure, and difficult decisions.​This exclusive evening brings together leaders, executives, entrepreneurs, and professionals for a thoughtful conversation about the people who shape our careers, and the kind of leaders we choose to become. Together, Onepilot and Vladimir challenge all of us to an open and fair discussion about the future of the workforce and leadership in the age of AI — how we manage uncertainty, and how we lead well as AI rapidly reshapes CX and far beyond it.Guests will enjoy a carefully curated fine dining experience, meet the author, discover the stories behind the book, and connect with others who believe that better leadership begins with greater self-awareness. 20 real leaders. 20 recognisable patterns. One uncomfortable question: Which one are you? Which one are you?