THURSDAY GATHERING #71 "Customer Is Always Right"

How do we move from understanding customer needs to designing services that genuinely work for people? In this Thursday Gathering, we look at how customer centricity is reshaping the way organisations compete - from experience design to the metrics, data and AI behind it. What does it actually take to turn customer insight into services people notice? First, the methodology: how customer centricity can be measured rather than declared, and how AI turns thousands of open-text comments into concrete priorities. Then the evidence: what it took to put that into practice across a universal German bank. Whether you work in fintech, financial services, consulting, technology, or another industry, join us for an open conversation about putting people at the centre of business decisions.BREAKOUT SESSIONS1. AI⚡CC: Developing Customer Centricity with and forSpeaker: Dominik Georgi – Founding Partner, Customer Metrics AG2. Our journey toward becoming a customer-centric universal bankSpeaker: Mario Mester – Head of Customer Centricity, TARGOBANK3. Beyond the Customer Is Always Right: Designing Services Around PeopleFeaturing:Michal Pawlik – Executive MBA LecturerJieqiong(Jackie) Tu – Partner Management Lead, Solaris SEDominik Georgi – Founding Partner, Customer Metrics AGKarsten Wenzlaff – Secretary General Digital, Digital Invest Germany - German Crowdfunding Association4. Startup Incubator Berlin UX-Testing5. What happens when you build the future before anyone sees it?Featuring:Ida Tin – Co-Founder, ClueSrishti Munjal Mehta – Podcast host, Being a Scientist6. Building in Exponential Times: If You Were 20 Today, What Would You Build?Featuring:André M. König – CEO, Global Quantum Intelligence, LLCJannis Caspar Peters – Student, Berlin College of Business and Technology 🎟️ Free & open to allFull agenda will be announced at venturecafeberlin.org Event Partner: Ecosystem Partner: