Successful Conflict Conversations

This one-day workshop equips you with a proven communication tool for managing conflict with colleagues. This workshop is now sold out. If you would like to join the waiting list, or register your interest in a second workshop, please email [email protected]. Overview Workplace conflict is inevitable, common, and takes many forms. Left unmanaged, it can cause relationships, teams, and systems to break down, with significant negative consequences for your workplace environment. This one-day workshop equips you with a proven communication tool for managing conflict with colleagues, giving you the confidence to step in when a problem needs dedicated attention rather than being left to fester. Who it's for This workshop is designed for Managers and Leaders in the arts and creative sectors. Why it matters Unresolved conflict doesn't stay contained — it spreads, eroding trust, performance, and morale. Learning to manage it early and effectively benefits both individuals and the wider organisation. Benefits for managers: • Better performance • Better decision-making • Better people management • Greater work satisfaction • Greater innovation and creativity Benefits for the organisation: • Reduced costs • Increased productivity • Staff retention • Stronger risk management What participants will learn The course is delivered in three parts: Part 1: Necessary Knowledge — a new way of thinking about conflict • The nature of interpersonal conflict • The essential process of the SCC method • An alternative approach to conflict Part 2: Successful Conflict Conversations (SCC) — a practical communication tool • The SCC process • Video demonstrations of SCC • Creating issue statements • Video analysis and role play • Practical implementation Part 3: Certification — award of course certificates What to expect This is a highly interactive workshop, drawing on video, two comprehensive workbooks, resource materials, and shared experience of managing dysfunctional behaviours in the workplace. Expect role plays, guided reflection, and group discussion throughout the day. What participants will leave with • A practical communication tool for resolving workplace conflict • Greater self-awareness of personal triggers and responses, and how to manage them • The confidence and skills to intervene early and decisively when conflict arises • A certificate accredited by the Mediation Training Institute of Eckerd College, Florida — recognised as part of the syllabus for training Workplace Mediators Facilitator: Mary Lou O'Kennedy. DETAILS: Dates: Tues 24 November, 9.30am–5pm Tea/coffee will be provided for short breaks. There will be a lunch break (lunch will not be provided). Cost: €50* Location: Camden Court Hotel, Camden Street Lower, Saint Kevin's, Dublin, D02 W086 HOW TO APPLY: This workshop is now sold out. If you would like to join the waiting list, or register your interest in a second workshop, please email [email protected]. TRAINING FEE BURSARIES *A limited number of training fees bursaries are available for freelance artists, arts & creative workers to cover the cost of this course. Places will be offered based on eligibility ​and on a first come first served basis. Please outline your request for a fees bursary on our Training Requests Form. TRAVEL / ACCOMMODATION BURSARIES Safe to Create is delighted to offer a limited number of travel and/or accommodation bursaries to participants based outside the host city as necessary. Applicants must be resident on the island of Ireland. Please outline your request for a travel/accommodation bursary on our Training Requests Form. ACCESS Safe to Create is delighted to cover any necessary access costs to support attendance and full participation in the workshop. Please outline your request on our Access Request Form. Alternatively, please email: [email protected] or call 01 6704906. BEFORE YOU FINISH! As part of the workshop booking process, we will ask you 5 questions about your role, your sector and where you are based. This ensures that we are reaching individuals in the arts and creative sectors and helps further tailor our workshops to who’s in the room. We kindly ask that you take a moment to complete the questions. We’re proud to offer the Safe to Create suite of training workshops at little or no cost to attendees. However, these sessions do require significant resources to run, so we sincerely appreciate your commitment to attending once a place has been reserved for you. If you are unable to attend a training workshop you have signed up for, please notify us as soon as you can so we can offer the place to the waitlist.