VERGE Retail - STHLM

VERGE Retail: Winning the Customer Discovery. Trust. Loyalty. Why do customers choose one brand over another? And what makes them stay? AI is changing how people find products. Communities and recommendations influence what they buy. But getting a customer’s attention doesn’t necessarily mean getting their business - or keeping it. VERGE Retail brings together retailers, brands and industry experts to discuss what makes a difference along the customer journey. From the first recommendation to the next purchase, we’ll look at how businesses can earn trust, understand their customers and give them a reason to return. On the agenda: How AI is changing the way people discover and shop. The role of communities and recommendations in buying decisions. Turning customer insight into stronger relationships Building loyalty beyond points and discounts. HEAR FROM: Lennart Schultz, CMO & CCO - Reitan Convenience Sweden, Pressbyrån, 7-Eleven & PBX Jimmy Hultenberger, Head of Offering - Swedbank Pay Cecilia Eklund, Senior Client Partner - Reddit Tim Stephens, Manager Emerging Markets - Reddit Ajla Talovic, Head of Retail Nordics, Deloitte → MORE SPEAKERS TO BE ANNOUNCED We’ll wrap up at 17:00 and continue with an afterwork. Stay for drinks, networking, and great conversations. See you at Epicenter! 💥