Certificate in Medical Administrative Assisting

Prepare for the administrative side of healthcare through appointment scheduling, patient registration, phone etiquette, and EHR. Prepare for the administrative side of healthcare through appointment scheduling, patient registration, phone etiquette, electronic health record navigation, records management, referrals, insurance verification, and professional communication. Hands-on experience: Mock patient intake, appointment scheduling, phone scripts, referral processing, document management, and simulated EHR activities. Career pathways: Medical receptionist, patient access representative, referral coordinator, and medical administrative assistant. 60-Hour Certificate Course This program develops the administrative skills needed to support a medical office or healthcare facility. Students learn how to coordinate appointments, manage patient records, communicate professionally, verify insurance information, and support efficient office operations. Topics covered • Patient registration and appointment scheduling. • Medical records management and documentation. • Telephone etiquette and professional communication. • Insurance verification and referral coordination. • Electronic health records (EHR) fundamentals. • HIPAA privacy and confidentiality. • Medical office organization and customer service. Hands-on learning: Mock patient registration, appointment scheduling, insurance verification, telephone simulations, and practice documentation using sample patient records. Final examination and certification: NHA, subject to the applicable certification requirements and eligibility criteria. Ideal for: Individuals pursuing medical receptionist, patient services representative, medical administrative assistant, or healthcare office support positions. Instructor-led training Learn directly from instructors through guided lessons, demonstrations, discussions, and practical examples. Self-paced learning Review course materials and complete designated learning activities at your own pace, according to the program's structure. Hands-on experience Apply your knowledge through practical assignments, simulated workplace tasks, sample documentation, and real-world scenarios. Internship opportunities Eligible students may have opportunities to gain supervised workplace experience, subject to placement availability, program requirements, and participating organizations. In-person instruction in Cary, NC Attend instructor-led sessions at the designated Cary training location. Specific schedules, tuition, and enrollment dates can be announced separately. Attend instructor-led sessions at the designated Cary training location. Specific schedules, tuition, and enrollment dates can be announced separately.