Future of Ops Summit by Tykans Group

A one-day summit for operations and technology leaders exploring AI, automation, resilience, workforce change and what comes next. AI and automation are moving quickly. But for the leaders responsible for making organizations work, the bigger challenge is figuring out what those changes mean in practice. Future of Ops is a leadership summit for the people working through those questions now. Leaders across operations, technology, transformation, service delivery, customer experience, risk and workforce will come together at Tykans in Calgary to compare perspectives, share what they’re learning, and explore how organizations can adapt as technology changes the way work gets done. One day. Around 75 people. Practical conversations with people doing the work. Tykans Office • 3412 25 St NE • Calgary, AB Future of Ops is designed to move beyond predictions and buzzwords. You’ll hear practical perspectives from leaders working through operational change: • Where is AI creating real operational value, and where is adoption getting stuck? • Which workflows are worth automating, and what needs to change before automation can actually help? • How are roles, skills and teams evolving as technology becomes part of everyday work? • What do organizations need behind the scenes, from data and systems to governance and resilience to make change stick? • How do leaders turn new technology into measurable business value rather than another pilot? - and more! The goal is simple: leave with useful ideas, new perspectives and better questions to take back to your organization. Future of Ops brings together perspectives from across healthcare, energy, financial services, education, aviation, supply chain, data and technology. Anna Silverman (host) Managing Partner & CEO — Tykans Group Vis Naidoo Associate Vice President, Continuing Education & Professional Studies — SAIT Dwayne Calder Director of Customer Care — ENMAX Daniel Wah Manager, Communication & Collaboration Technology — Alberta Health Services Kayla Yuen (Toombs) Director, Unified Communications & Branch Enablement — ATB Financial Trudy Curtis CEO — PPDM Association Syed Adeel Hussain Director, Global Logistics & Distribution – Supply Chain Additional session and programme details will be shared as the summit approaches. • AI-First Operations — where AI is creating value and where adoption is getting stuck • Smarter Workflows & Automation — reducing manual work, handoffs and fragmented processes • People & Workforce — how roles, skills and leadership are changing • Data, Systems & Governance — what needs to be in place for AI and automation to scale • Resilience & Readiness — preparing for cyber risk, outages and operational disruption • Turning Technology Into Value — moving beyond pilots toward adoption and measurable outcomes Future of Ops isn't intended to be a giant conference or trade show. We’re keeping the first summit intentionally small, around 75 attendees, to make room for better conversations, useful connections and perspectives from people working through similar challenges in different industries. Expect a mix of speaker perspectives, panels, practical discussion and time to actually meet the people in the room. No. Future of Ops is designed around operator perspectives, practical examples and candid discussion, not a day of product pitches. We're asking speakers to talk about real experiences: What changed? What did you do? What happened? What would you do differently? Technology providers and partners may be part of the conversation, but sales presentations do not drive the programme. Future of Ops is designed for people working across: Operations · Technology & IT · Transformation · Service Delivery · Customer Experience · Data & Automation · Risk & Resilience · Workforce Change · Business Leadership If you’re responsible for improving how work gets done while navigating rapid technological and organizational change, this conversation is for you. Your ticket includes: • Full-day summit access • Breakfast • Lunch • Coffee breaks and refreshments • Closing reception with appetizers • Summit materials • Post-event Future of Ops summary